696-Kids / 24-Hour Kids Hotline

A program of Cuyahoga County Department Of Children And Family Services

持证社会工作者接听关于儿童虐待或忽视的电话，并判断是否需要进行调查。他们评估儿童面临的危险程度，并为家庭提供帮助服务。如果儿童处于严重危险中，可以被带离家庭。正在养育孩子时遇到困难的父母或照顾者也可以致电与工作人员交谈，并获得心理咨询转介。

Address: 3955 Euclid Ave.
Cleveland, OH 44115
Hours: Hours vary — see schedule below
Hotline hours are 24 hrs a day, 7 days a week. Office hours are M-F: 8:30am - 4:30pm, but services at other times are common. Health care unit hours are M-F: 8:00am-5:00pm. After hours, questions about health care for foster children should go to the hotline.
Who can use it: 任何人都可以举报虐待或忽视。从出生到18岁的儿童可以获得帮助。医生和教师等某些专业人士在法律上被要求举报。对于18岁的人，帮助主要针对有残疾的人，并根据具体情况决定。
Languages: English on-site. Other languages by phone.
What to expect: 致电热线描述正在发生的情况。你可以保持匿名。工作人员会判断情况的严重程度，如果需要会启动调查。如果需要更多帮助，你的案件会转到另一个部门，一名案件工作者会被分配与你的家庭合作。如果你对热线有问题，在紧急情况下拨打911，或稍后再打。对于非紧急投诉，请致电客户服务，你应该在24小时内得到回复。
What to bring: Call ahead to confirm what documents you'll need to bring.

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Hours and stock change. A United Way 211 navigator will confirm this place is open right now and has what you need — or send you somewhere that does.

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