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Hours vary — see schedule belowCall to confirm

Consumer Complaints - Submetered Utilities / Landline Telephone Providers

A program of Ohio Consumers' Counsel

The Ohio Consumers' Counsel helps people who live in Ohio and have problems with their utility bills or phone service. They can answer questions about how utilities work and help you file a complaint if you have a problem. Submetering means your landlord or property manager measures how much water, gas, or electricity you use and bills you for it.

Address: 65 E State St.
Columbus, OH 43215
Hours: Hours vary — see schedule below
M-F: 8:00am-5:00pm.
Who can use it: You live in Ohio and get utilities from a publicly owned utility company. (Cleveland Public Power does not count as a public utility.)
Languages: English on-site. Other languages by phone.
What to expect: Call and leave a voicemail Monday through Friday - someone will call you back within one business day. You can also email anytime or fill out a form on their website.
What to bring: Call ahead to confirm what documents you'll need to bring.

Want to be sure before you go?

Call 211 first.

Hours and stock change. A United Way 211 navigator will confirm this place is open right now and has what you need — or send you somewhere that does.

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