FIND HELP › UTILITIES › UTILITY PAYMENT ASSISTANCE - COLUMBIA GAS CUSTOMERS

Last reviewed 107 days agoAppointment requiredHours vary — see schedule belowAppointment required — call to book

UTILITY PAYMENT ASSISTANCE - COLUMBIA GAS CUSTOMERS

Also known as Heat Share

A program of SALVATION ARMY OF GREATER CLEVELAND · website

This program helps Columbia Gas customers pay their gas bill to avoid disconnection or get service reconnected. You can get up to $250 per year for your heating bill and reconnection fees.

Address

1320 Sumner Ave.
Cleveland, OH 44115

Hours

Hours vary — see schedule below

By appointment generally during M-F: 8:30am-4:00pm.

Who can use it

You must be a Columbia Gas customer. Your income must be at or below 175% of federal poverty guidelines, or you must have unexpected financial hardships. You must have a shut-off notice or already be disconnected and have received E-HEAP funds if applicable.

Languages

English on-site. Other languages by phone.

What to expect

You need to make an appointment. If the reconnection fee is more than $250, you'll need to pay the rest.

What to bring

Photo I.D.
disconnect notice
gas bill
Social Security card
proof of denial/acceptance from E-HEAP (during Winter Crisis season). Any other necessary documents will be determined on a case-by-case basis.

Want to be sure before you go?

Call 211 first.

Hours and stock change. A United Way 211 navigator will confirm this place is open right now and has what you need — or send you somewhere that does.

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